1/3/2023 0 Comments Rip problems in flexi 8This fact didnt bother SAI because no one was in hurry to help!Īfter our explanations to SAI support they just began to pretend that patches should solve all problems and if we still had ones then we just didnt apply patch and we should do it again and if something happend to report)). And if in first case problem was solved then in second case crashes became to appear rearely than before but they still remained continuing to increase our financial losses. Also PC has a high HW specifications so chances that it could be connected with HW are low ) and what they do is making another one patch)) ok. by the way printer pluged directly to PC with patch cord and we even changed it for several times to be sure. During this period we heard a lot about our imperfect system, in particular Win 10 pro, about corrupted system user profile, about our patch cord and so on.įinally SAI found problem on their side (something about when printer lost connection with RIP the last one just crashing ). Next our conversations about this problem held about 6 months. It was usual crash that was registered in windows events and it happend because of some unhandeled exception. Time to time Flexi RIP just crashed for some reasons while printing and as a result - interrupted process and again spoiled materials. Ok now it seemd like everything fine and you may work and be happy) but no such luck) Seemd like that patch solved a problem with corrupted tiff files, it was something with proceeding files while ripping namely when files were rotated automatically. Next we had a long conversation that was based mainly on suggestions that it is something wrong with our hardware, because Flexi uses a lot of companies and none of them had such problems.Īfter a long trials finally SAI admited that problem is with SW and made a first patch. Of course first of all we made a request to SAI support with description of problem. We had a buggy output of some files (attachment). Usually we print a big nested jobs at once and only from tiff files.įirst bad experience we had was after couple of days of usage. This printer comes with Flexi12 RIP included. We are using latex 335 HP printer almost about 8 months.
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